providing complete transparency to clients
on all projects we undertake.
We are one of the first companies in Australia to attain the International Standard for Market and Social Research (ISO20252) accreditation.
At Wallis we strive for continuous improvement at all levels of our business, and issue confidential client satisfaction surveys at the completion of each project. In addition, Wallis enters the annual Australian Achiever Awards and has received a high recommendation every year since 1999, with average scores of over 90%.
We are firm believers in “if something is worth doing, it’s worth doing well”, and our systems and processes reflect this philosophy. As a leader in data protection and security, we acknowledge the sensitivity of information we collect, and have strict processes in place to ensure we maintain this status.
- Adherence to formal project management methodologies
- Scheduled reports
- Client sign-off at key project stages
- Weekly project status team meetings
- Client satisfaction surveys
- Privacy impact assessments
- Secure file transfers
- Encrypted data protection and management protocols
Our data protection and security systems are second to none, with all data carefully stored and managed by our network security partner based in Richmond. Wallis is also a Privacy Awareness Week partner, and is the first market and social research company to achieve this status.
We are proud to be at the forefront of best practice through involvement in the market and social research industry, and are often called upon to write and monitor industry guidelines. Recent writing assignments have included:
- Market and Social Research Code of Professional Behaviour (AMSRS, 2014)
- Market and Social Research Privacy Code (AMSRO, 2014)
- International Guidelines for Best Practice Data Protection (ESOMAR, 2015)
Our clients have recognised our commitment to privacy through testimonials, with recent referees stating:
“We have used Wallis for over five years now, and I think they are by far the best service we’ve ever used. Everyone is very professional and polite in their attitude, they accomplish what we want and are excellent value for money.”
“Wallis are quality providers and one of only a few organisations that we trust with sensitive topics. They deal with big and complex surveys for us and cope with them very well. They handle any issues very well and ensure they are fixed quickly, smartly and efficiently. Overall we are extremely happy with them.”
“I really like working with Wallis. They’re very flexible and accommodating to our needs and perspective. And if we are too far off the wall with a project they’re not afraid to tell us. We have a very good working relationship with them.”