Case Studies

We boast a broad client portfolio across a variety of industries.

Injured Workers Survey (IWS)

WorkSafe Victoria

Wallis has been conducting the Injured Workers Survey (IWS) on behalf of WorkSafe Victoria since 2014. This survey follows up on people who are injured or become ill because of their work, to collect feedback about experiences of being on workers compensation and dealing with the Insurance Agents. The monthly survey includes questions about services delivered by the authorised Insurance Agents handling people’s claims, as well as questions about health, rehabilitation and return to work.

Customer Satisfaction Monitor (CSM)

Public Transport Victoria

Wallis started to manage the Customer Satisfaction Monitor for PTV in 2006.  It measures community satisfaction with Victoria’s public transport including trains (metro and regional), trams, and buses (metro and regional).  Each year almost 12,000 interviews are completed by telephone – providing a robust data set to report performance monthly and quarterly for each of the service providers. 

Federal Election Campaign Evaluation

Australian Electoral Commission

Wallis has been the supplier for communications development, evaluation and testing for federal election communications campaigns by the Australian Electoral Commission (AEC) since 2015. Our contract has recently been extended to 2023.

Blood Service Surveys (ARCBS)

Australian Red Cross

Australia is one of a few countries not to pay or reward blood donors for donations of blood and plasma and the Australian Red Cross Blood Service ARCBS) wanted to know the effect that introducing an incentives program might have on donors and non-donors.  Wallis won the contract to find out.

Employer Satisfaction and Skills Surveys (ESS)

Victorian Department of Education and Training

The purpose of this study is to determine the satisfaction among all Victorian employers of apprentices and trainees with the training and outcomes provided by the Registered Training Organisations (RTOs). In collaboration with The Centre for International Research on Education Systems (CIRES) at Victoria University, Wallis maintained a consistently high response rate using a multi-modal methodology.

Central Melbourne Travel Survey

City Of Melbourne

This survey has been run every two years since 2006 and Wallis won the contract in 2014, 2016 and 2018.  It is a key piece of work used for forecasting and planning based on the information it gathers about those present in the centre of Melbourne for work, study and other purposes (such as shopping, leisure and tourism).

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