Case Studies

We boast a broad client portfolio across a variety of industries.

Water Code Amendments Review

Essential Services Commission

Wallis has recently undertaken a qualitative review exploring whether the intended outcomes of the Essential Services Commission’s 2017 water code amendments relating to family violence have been achieved.

Longitudinal Study of Problem Gamblers and Family

Australian National University

This study of problem gamblers and their families was commissioned in 2014 by the Australian National University (ANU) with the objective of improving the services available to assist them.  Its aim is to work out what motivates people to seek professional help for gambling issues and then to study why some gamblers enter and continue treatment for their problem while others don’t.

Reviewing the Response to the Closure of the Automotive Manufacturing Industry (Stages 1-3)

Commonwealth Department of Jobs and Small Business

This study is an excellent example of one of Wallis’ key strengths – working in collaboration with others to get the best results for our clients.  For this study we partnered with specialist management consulting firm ACIL Allen Consulting to review the closure of the automotive manufacturing sector in Australia.  The project involves gauging the attitudes, perspectives, expectations, mental health and wellbeing of automotive workers and their families and support networks as they go through the process of retrenchment and into other activities.

Longitudinal Surveys of Australian Youth (LSAY)

Commonwealth Department of Education and Training

Wallis has interviewed and managed one of Australia’s largest Longitudinal Surveys since 2000. In that time the survey has changed dramatically and Wallis has ensured that the information collected is compatible with the past, even though the mode of collection has changed.  The majority of young people are still recruited to the study while they are still at high school.  We have consistently averaged a retention rate over 90% by matching the way we interview them and allow them to interact with us once recruited. 

Injured Workers Survey (IWS)

WorkSafe Victoria

Wallis has been conducting the Injured Workers Survey (IWS) on behalf of WorkSafe Victoria since 2014. This survey follows up on people who are injured or become ill because of their work, to collect feedback about experiences of being on workers compensation and dealing with the Insurance Agents. The monthly survey includes questions about services delivered by the authorised Insurance Agents handling people’s claims, as well as questions about health, rehabilitation and return to work.

Customer Satisfaction Monitor (CSM)

Public Transport Victoria

Wallis started to manage the Customer Satisfaction Monitor for PTV in 2006.  It measures community satisfaction with Victoria’s public transport including trains (metro and regional), trams, and buses (metro and regional).  Each year almost 12,000 interviews are completed by telephone – providing a robust data set to report performance monthly and quarterly for each of the service providers. 

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committed to providing the highest quality research solutions.