Wallis Scores 93.78% for Customer Satisfaction

The judging process for the 2020 Australian Achiever Awards for Australia’s Advertising, Marketing &
Public Relations Services category was completed on 2nd April.

Wallis Consulting Group scored a highly recommended 93.78%.

Now into its twenty‐third year, the Australian Achiever Awards are an independent, unbiased award system
based on assessment ratings from a business’s own customers. The awards provide an indication of a well run
business where satisfied customers are a sign that a business is healthy, worthy of praise and increased

The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing
Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are
rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall
is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who
have achieved award status over the last few years can be viewed at www.achiever.com.au.

Some of the comments Australian Achiever received from Wallis clients are:

“I have used Wallis Consulting Group four times already for projects, and I a can’t fault them, I am very
happy. The team are easy to deal with, and they accommodated changes in the project. I believe I received
exceptional value for money and will ask them to tender again for future projects. They are professional,
and very responsive in following anything up. Their recommendations have added value to our recent

“We have been a long‐term client, and have developed a great relationship with them. We are a bit
different in that we are a university, and I believe our projects are not the same as those of their other
clients. I have been very impressed with their professionalism. And, they have handled complex studies very
well, including the complexities that come with the project, which have been successfully handled through
good communication. They get it right all of the time. They deliver an outcome which is superior to previous
suppliers we have used. We are very happy with them, and the value for money service they provide. Plus
all of the staff I have dealt with are lovely, polite and friendly.”

“Wallis Consulting Group is extremely good at what they do. They are highly responsive to any questions, no
matter how silly they can be, and they provide us with updates on reporting status.”