Welcome New Staff
January 16th, 2012
A warm welcome to Joshua Flack who joined Wallis as a senior consultant in November 2011. Josh started his social research career in Newcastle, then moved to the UK where he worked for three years at the National Foundation for Educational Research. Josh has decided to make Melbourne home and joins us having returned from a demanding cycling trip around southern France.
Also joining the consultancy team in 2012 is Dr. Mavi Glinoga, having just completed her PhD from Monash University, Mavi worked for Colmar Brunton in Brisbane before entering the doctorate programme.
Wallis’ eRetail customer experience research mentioned in eCommerce News
December 16th, 2011
“Research has shown that a positive customer experience can be the most important competitive differentiator,” said Anne-Marie Gut, online research specialist at Wallis Consulting Group. “Emerging Australian eRetailers are competing with established global eRetailers who have been working on improving their online customer experience for years.”
| Click here to read the full article from eCommerce News. |
This eCommerce News article further acknowledges that in order to stay competitive in this global market, Australian online retailers need to have an understanding of not only their customers, but also their customers’ experience whilst shopping online. Wallis’ innovative benchmarking and online evaluation research allows eRetailers to do precisely this.
| For an example of our benchmark report Click here. |
Global Press Release about our new eRetail Customer Experience Benchmark
December 12th, 2011
| Wallis has recently introduced an eRetail Customer Experience research service to the Australian market, in collaboration with eDigitalResearch in the UK. Providing a superior online shopping experience is key to gaining an edge over other e-retailers. This online mystery shopping service provides the most comprehensive insight into the end-to-end visitor experience. eRetailers will be able to compare their results against best-practice benchmarks, developed from over 10 years of online mystery shopping in the now well-established UK market. Click here to read the full Press Release on PR Web. |  |
New eRetail Customer Experience Benchmark
October 20th, 2011
The most comprehensive insight into the eRetail Customer Experience
Wallis Consulting Group, in collaboration with eDigitalResearch in the UK, has brought an exciting new research offering into the Australian market. Marketing experts agree that providing a superior online shopping experience is key to gaining an edge over other e-retailers. Wallis has completed the first wave of data collection for the eRetail Customer Experience Benchmarking study, that will allow Australian e-retailers to compare their results against many of the top e-commerce players in the UK market, and against their Australian competitors. Click here for more information about this exciting new research offering, and to download a sample of the results.
Happy 20th Anniversary Wallis!
October 19th, 2011
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Wallis Consulting Group celebrated 20 years in operation by holding a Black Tie Dinner for staff and partners at Duck Duck Goose in Melbourne’s CBD. The menu and the wines (most from 1991) for the dinner were selected by Managing Director Yvonne Wallis. Yvonne reflected on the company’s beginnings in her home in Melbourne, the move to renovated 19th century offices in the CBD to new offices in Cremorne on the city fringes. Some 110 permanent staff and in excess of 2,500 casual field staff have worked for the company – many of whom have gone on to great success both within the company and the industry, but all of whom have made the company the success it is today.
In those 20 years the company has changed from conducting tracking studies principally for a single banking client to conducting over one hundred projects a year for a large number of clients in private enterprise, and state and federal government, in areas as diverse as banking, utilities, insurance, education, environment, health, road safety, transport and infrastructure. In keeping with its motto, Tradition and Innovation, it continues to specialise in tracking research while constantly seeking new and improved ways of operating, for example, exploring the use of GPS units in transport research, and developing its own online retail customer experience benchmark research. Yvonne was presented with a commemorative book containing images from the 20 years and personal photos and messages from over 50 of the company’s present and former employees. |
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Wallis gets active!
October 14th, 2011
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Wallis staff got their walking shoes on last month with Walk to Work day on Friday 16 September raising $810 for charity and followed up this two-legged pursuit with a two-wheeled one, joining 45,000 other Victorians for Ride to Work Day on Wednesday 12 October! |
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Trivia Night
July 11th, 2011
| The Wallis trivia team “Where’s Wally?” were a huge success at our very first trivia venture, winning second place at the Quiz Meisters trivia night at The Mt View Hotel in Richmond. We were just pipped at the post by one point… now if only we had known the answer to the Italian name for the pinot gris, Sorry Yvonne! The night was full of highs, a significant one being a Mario Kart race late in the evening winning us a jug of beer; thanks to Patrick, whose son’s favourite character is the Toad. We’ll be back next week for another shot at the first prize! |
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“Cake Pops” for our bake-off competition
June 27th, 2011
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Julie Higgs, one of our Data Analysts, is also a super-wizz in the kitchen, and treated us all to these amazing “cake pops” for morning tea, as part of our bake-off competition! Cake on a stick dipped in chocolate – delicious! |
Welcome new staff
June 24th, 2011
Wallis has recently welcomed three new additions to the team; Josephine Foti has joined the consulting team, and Katherine Rich and Nisha Ali are two new members of the support team.
Wallis Supports “Run for the Kids” again in 2011
May 11th, 2011
Enthusiastic runners at Wallis have been supporting this fun run since its inception in 2006. This year we had a team of six brave volunteers who signed up for the long course, that’s 14.4 km! The runners in the group ate up the kilometres at an average pace of around 6:11 per km, well done!