Quality

Wallis Consulting Group’s Commitment to Quality

The Wallis Group achieved accreditation to the International Standard ISO20252 in September 2007. The Company is committed to maintaining administrative and operational procedures which comply with these accreditation requirements and to improving its performance in all aspects of the service it delivers to its customers.The Wallis Group is an active participant in the market research industry, with senior staff making significant contributions to the Australian Market and Social Research Society (AMSRS) and the Association of Market and Social Research Organisations (AMSRO). As such we actively pursue the ethical objectives of the industry.

In addition to having attained the highest Industry accreditation, the Wallis Group also participates in the Australian Achiever Awards, which recognises the customer service excellence of Australian companies. The Company has been awarded a high commendation every year since the inception of these awards in 1999.

Here are some quotes from the 2011 award from our clients:

“We are definitely very happy with their services because we have always found them to be prompt, professional and easy to deal with.  Their survey work for us is excellent.”

“We have only been using their services for a short time but have found them to be very professional with everything they have done for us.  They are prompt and efficient and offer a high quality product.”

“I must say that they always do a fantastic job for us.  They are very customer focused and understand our needs.  They have developed a very good relationship with us and we definitely receive value for money.”